This guide is for informational purposes only and is not an official publication of the Directorate General of Immigration and Emigration (DGIE) or the Government of Rwanda. Always verify current procedures on the official Irembo portal at irembo.gov.rw before taking action.
The Rwanda eVisa correction process allows applicants to fix errors such as misspelled names, wrong passport numbers, or incorrect travel dates by logging into the Irembo portal, editing the submitted application, uploading corrected documents, and resubmitting before approval. A correction fee of $30 to $50 may apply.
What Is the Rwanda eVisa Correction Process and What Can You Fix?
DGIE manages the Rwanda eVisa correction process through the Irembo portal, allowing amendments only for specific error types on applications in “Pending” or “Under Review” status. British travellers must ensure their passport has 6+ months validity before submitting any correction.
Correctable fields include passport number typos, minor name spelling errors, date of birth, travel dates within the processing window, and photo replacements if flagged for quality. DGIE does not permit corrections when an applicant needs to change visa type or nationality, or when the application has already been approved or issued. For example, switching from a Holiday Purpose Visa (valid 30 days) to a Conference & Meeting Visa requires a completely new application.
| Correctable Errors | Requires a New Application |
|---|---|
| Passport number (typo, e.g. AB123456 to AB123457) | Change of visa type (e.g. Holiday to Conference) |
| Name spelling (minor) | Change of nationality |
| Date of birth (if documented) | Applications already approved or issued |
| Travel dates (within processing window) | Entirely different traveller |
| Photo (if flagged for quality) | N/A |
Rwanda welcomed 1.48 million international visitors in 2024, generating $579.5 million in tourism revenue (9.8% of GDP). With a 99.5% eVisa success rate and bank-level SSL encryption protecting submissions, most applications process smoothly, but the Rwanda eVisa correction process remains essential for the small fraction requiring amendments.
Step-by-Step Guide to Editing and Resubmitting Your Rwanda eVisa
Edit incorrect fields on the Irembo portal after logging in and clicking “Amend” to initiate the Rwanda eVisa correction process. Follow these seven steps:
Log into the Irembo portal
at irembo.gov.rw using the same registered email address and password from your original application.
Navigate to “My Applications”
and locate your submission using the original application reference number.
Click “Edit” or “Amend”
on the relevant application to open the editable fields.
Correct each erroneous field
your name must match your British passport exactly, along with the passport number, date of birth, nationality, travel dates, and email address.
Upload corrected supporting documents
in JPG or PDF format: a passport scan with at least 6+ months validity, a passport-style photo, and an invitation letter if you hold a Family Visit Visa.
Review every field carefully
and click “Resubmit” to send the revised application to the Directorate General of Immigration and Emigration.
Pay the correction fee
of $30 to $50 via M-Pesa or credit/debit card, then save and print the confirmation receipt for your travel records.
The Rwanda eVisa correction process typically resolves single-digit passport typos within 3 to 7 working days, as this UK traveller experienced:
“I entered my passport number as 534287169 instead of 534287165. I logged into Irembo, clicked ‘Edit’, fixed the digit, and resubmitted. The correction took 4 working days and cost $35.” – Sarah M., London (March 2026)
Rwanda eVisa Correction Fees, Processing Time, and Deadlines in 2026
The correction fee for a single-entry Tourist eVisa is $30 to $50 (exact figure shown on the Irembo portal at resubmission). According to the DGIE fee schedule, the amount varies by correction complexity. Payment methods include M-Pesa and credit/debit card.
Can you reuse your application fee? Minor amendments processed through the Rwanda eVisa correction process are generally covered by the original fee. However, if your change requires a brand-new application, such as switching visa type or nationality, a full new fee applies. The original fee is non-refundable and non-transferable.
While a correction takes 3 to 7 working days (compared to 6 to 9 for a standard initial application and 4 to 7 for expedited processing), British travellers should allow at least 10 to 14 working days before departure to accommodate any correction cycle.
Corrections are accepted only while the application status is “Pending” or “Under Review”. Once DGIE moves the application to “Approved” or “Issued”, a new application and full fee are required. If you miss this window, the original fee is forfeited. For travel within 72 hours, contact the DGIE directly with flight booking evidence to request emergency correction handling through the Rwanda eVisa correction process.
How to Contact Rwanda Immigration and Avoid Common eVisa Errors
UK applicants can contact the Rwandan High Commission in London at +44 (0)207 224 9832 for eVisa correction support. The High Commission, led by High Commissioner Johnston Busingye, operates Monday to Friday, 9:30am to 1:00pm and 2:00pm to 5:00pm.
- Rwandan High Commission in London – phone +44 (0)207 224 9832, visa enquiries email [email protected], High Commissioner’s Office email [email protected], website rwandainuk.gov.rw
- Competent authority – the Directorate General of Immigration and Emigration (DGIE) handles all eVisa corrections; Irembo portal support is available at Help > Visa Services > Application Correction
- Email template – include your application reference number, error description to report an error, corrected details, supporting documents, and state your time zone as GMT for UK applicants
- Response time – expect a reply within 2 to 5 working days
Common mistakes that trigger the Rwanda eVisa correction process include name mismatches with the passport, transposed passport digits on the application form, expired passport scans, blurry photos, wrong travel dates, a wrong email blocking visa decision email delivery, and a missing invitation letter for the Family Visit Visa. If immigration authorities reject your application due to incorrect information, you must submit a new application.
A British traveller entering passport number 534287169 instead of 534287165 caught before approval can fix the error through the Rwanda eVisa correction process on the Irembo portal. The same typo caught at Kigali Airport risks boarding denial.
Rwanda eVisa Correction Process FAQ
Can I correct a mistake on my Rwanda eVisa after it has already been approved?
No. Once “Approved” or “Issued”, a new application and full fee are required. The Rwanda eVisa correction process only accepts amendments while status is “Pending” or “Under Review” on the Irembo portal.
How do I log in to the Rwanda eVisa portal to access my submitted application?
Visit the Irembo portal at irembo.gov.rw and enter your registered email and password. Navigate to “My Applications” and locate your submission using the original application reference number.
How do I track the status of my Rwanda eVisa correction request?
Use your application reference number on the Irembo portal’s “Track Application” section. Status updates typically appear within 1 to 2 working days; the full correction takes 3 to 7 working days.
Will border officers at Kigali Airport accept my eVisa with a minor typo in my name?
It depends on the officer’s discretion. Correct any errors before travel through the Rwanda eVisa correction process. Bring your passport and booking confirmation as backup at Kigali International Airport.
How do I correct errors on an East African Tourist Visa (EATV) covering Rwanda, Kenya, and Uganda?
For an EATV valid for 90 days with multiple entries, corrections must be handled by the issuing authority, which is Rwanda DGIE. Contact them directly with your reference number. Partner states like Uganda and Kenya do not amend Rwandan-issued visas.
What supporting documents do I need to upload when correcting my Rwanda eVisa?
Upload an updated passport scan with at least 6 months validity, a corrected passport-style photo, or a revised invitation letter for a Family Visit Visa. Files must meet JPG or PDF format and size specifications set by the Irembo portal.
Is there an expedited processing option for urgent Rwanda eVisa corrections?
No guaranteed expedited service exists for corrections. Contact the DGIE directly if your travel is within 72 hours and provide evidence of imminent travel, such as a flight booking. Urgent requests may be prioritised at their discretion.
Can I correct my Rwanda eVisa if I applied through a third-party agent?
Yes, but you may need the agent to make edits on your behalf using the original credentials. If the agent is unresponsive, contact DGIE directly with your application reference number to initiate the correction process.
What happens to my original application fee if I need to submit a completely new Rwanda eVisa?
The original fee is non-refundable and non-transferable. If you must submit a new application, such as for a visa type change, you will need to pay the full fee again.
This article was last verified on 1 September 2026. We review all visa-related content quarterly. If you notice outdated information, please contact us.
